FAQ
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1. What products do you sell?
We exclusively sell Davines hair products, known for their high-quality ingredients, sustainability, and exceptional performance. Our range includes shampoos, conditioners, treatments, styling products, and more.
2. Where are your products available for purchase?
Our Davines hair products are available for purchase online through our Shopify store, serving customers across Canada.
3. How do I place an order?
To place an order, simply browse our product selection on our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
4. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal for your convenience.
5. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Shipping times vary depending on your location, but most orders within Canada are delivered within 3-7 business days.
6. Do you offer free shipping?
Yes, we offer free standard shipping on orders over a certain amount. Please check our website for the latest shipping promotions and details.
7. Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the shipping carrier’s website.
8. What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your product, please contact us within 30 days of receipt for a return or exchange. Products must be unopened and in their original packaging. Please refer to our return policy on our website for more details.
9. How can I contact customer service?
If you have any questions or need assistance, please contact our customer service team at support@hairdynasty.com or call us at 905-853-3540. We are available Monday to Friday, from 9 AM to 5 PM EST.
10. Do you offer any special promotions or discounts?
Yes, we occasionally offer special promotions and discounts. Sign up for our newsletter to stay updated on the latest offers, product recommendations, styling tips, and more.
11. Are your products environmentally friendly?
Absolutely! Davines products are crafted with sustainability in mind, using high-quality ingredients that are gentle on the environment and on your hair. We are proud to support eco-friendly practices.
12. How do I know which product is right for me?
Each product description on our website includes detailed information about its benefits and ideal use. If you need personalized recommendations, feel free to contact our customer service team or join our online community to stay updated on the latest product recommendations, styling tips, and exclusive offers. We’ll be happy to assist you.and we’ll be happy to assist you.
13. Do you provide information on how to use the products?
Yes, our product pages include usage instructions and tips. Additionally, you can visit our blog for styling how-to's, tips & tricks, and more.